Municipal Website Maintenance
Your civic website requires ongoing attention to stay secure, accessible, and effective. Our maintenance partnerships provide the regular updates, security monitoring, and expert support that government websites need—so your staff can focus on serving residents instead of managing technology.
Problems We Solve
- Security updates fall behind, creating vulnerabilities
- Staff turnover means website knowledge gets lost
- Small updates pile up because no one has time
- Accessibility compliance drifts as content is added
- No one monitors uptime or responds to outages
- Annual audits reveal issues that accumulated over time
- Emergency updates are stressful and expensive
- Seasonal content stays up long after it's relevant
- New staff don't know how to use the CMS
- No clear process for requesting changes or getting help
What You Get
Security Updates
Regular updates to CMS, plugins, and dependencies to maintain security and stability.
Daily Backups
Automated daily backups with secure off-site storage and easy restoration.
Uptime Monitoring
24/7 monitoring with alerts and rapid response if your site goes down.
SSL Management
SSL certificate maintenance ensuring secure connections for residents.
Accessibility Monitoring
Regular accessibility checks to catch issues before they become problems.
Content Updates
Monthly content update hours for changes your staff doesn't have time to make.
Staff Training
Training sessions for new staff and refreshers for existing team members.
Priority Support
Direct access to support for questions, issues, and urgent needs.
Performance Monitoring
Regular performance checks to maintain fast page load times.
Annual Review
Yearly strategic review to identify improvements and plan updates.
Emergency Response
Rapid response for urgent issues, security incidents, or emergency updates.
Monthly Reports
Clear reports on updates performed, uptime, and support activity.
Our 5-Step Process
Onboarding
We document your website's technical setup, establish communication preferences, and ensure we have appropriate access. If you're a new client, we conduct a full technical audit to establish a baseline.
Monitoring Setup
We configure uptime monitoring, security scanning, and accessibility checking. You'll receive alerts for any issues, and our team is notified automatically for rapid response.
Scheduled Maintenance
Regular maintenance windows for updates, typically monthly. We test updates in staging before applying to your live site, minimizing disruption and risk.
Ongoing Support
Your team has direct access to support for questions and requests. We respond to emails promptly and handle urgent issues immediately.
Regular Review
Periodic reviews ensure your site stays aligned with your needs. Annual strategic reviews help plan improvements and anticipate upcoming needs.
Frequently Asked Questions
What's included in monthly maintenance?
Our maintenance plans include security updates, backups, uptime monitoring, SSL management, accessibility checks, and support access. Higher-tier plans include content update hours and additional services. See our pricing page for details.
How quickly do you respond to issues?
We respond to urgent issues (site down, security incidents) within 2 hours during business hours. Non-urgent support requests are typically addressed within one business day.
Can you maintain a website you didn't build?
Yes. We can maintain WordPress, Drupal, and custom-built civic websites. We'll conduct a technical audit first to understand your site and establish a maintenance baseline.
What if we need changes beyond our included hours?
Additional work beyond your plan's included hours is billed at agreed-upon rates. We always communicate before doing work that would exceed your plan limits.
How do you handle security vulnerabilities?
Critical security patches are applied as soon as possible, not waiting for scheduled maintenance windows. We monitor security advisories and act immediately on high-risk vulnerabilities.
What's your backup policy?
Daily automated backups are stored securely off-site and retained for 30 days. We can restore your site quickly if needed due to errors, hacking, or other issues.
Do you provide training for new staff?
Yes. Most plans include training sessions for new staff members. We can also provide refresher training for existing staff on specific features or workflows.
How do we request content changes?
Email requests are fine for most changes. We respond promptly and complete work within your plan's included hours. Larger projects are quoted separately.
What happens if our site gets hacked?
Our monitoring catches most intrusion attempts, but if a breach occurs, we respond immediately—isolating the issue, restoring from clean backups, and hardening security. Emergency response is included in all plans.
Can we cancel maintenance at any time?
Maintenance agreements are typically annual but can be cancelled with 30 days notice. We'll ensure a smooth transition including providing all necessary documentation and access credentials.
Do you handle hosting as part of maintenance?
Yes, we can provide managed hosting as part of a maintenance partnership. This gives us full control over the environment for better security and performance.
How do you keep accessibility in check?
We run automated accessibility scans regularly and review results. When issues are found, we either fix them within your plan hours or notify you with recommendations.
Ready to Get Started?
Schedule a free 15-minute call to discuss your project.